our polices

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We understand plans may change unexpectedly. However, we schedule incoming guest availability according to our outgoing guests. Therefore all request for extended stay requires 24 hours notice.

We serve Natural Balance dry food. If you bring your pet’s food from home, please package dry kibble in individual servings (such as in ziplocks).  We cannot store large bags or bins of food, so measure your servings carefully.

Please label each of your pet’s belongings. You are welcome to bring two toys, treats.  However, we cannot be responsible for the condition of these possessions during your pet’s vacation. 

All pets boarding or grooming with us are expected to be fully vaccinated. Pet's vaccine card will be required upon admission.

Check-in is between 7:00 am and 6:00 pm Monday-Saturday   Sunday by appointment only. We like to have all dogs checked-out by 2:00 p.m.  Anyone checking-out after 2:00 p.m. will be charged Daycare fee. 

We require flea & tick prevention for all pets. If your pet is not on a preventative, we highly recommend they are covered to prevent them from getting any fleas or ticks. While we have no fleas or ticks in our facility and they cannot live in the AstroTurf, your pet will be in the vicinity of other pets.

We accept Visa, MasterCard, American Express, Discover, Bank Transfer or cash. Cheques are not accepted.