The service to be provided under this contract is essentially an accommodation service for the pet. Feeding the pet in the recommended amount per day, daily care and sanitary care of the pet are also included in the scope of the service.
If the pet is picked up before completing a full day, a full day fee will be paid for that day as well.
Food or medicine is not covered in any way by the company unless requested. The Owner is obliged to deliver these products to the company during the delivery of the pet.
Check out time for boarding is 2:00 p.m. After 2:00 p.m. daycare fee will be charged/overtime where applicable.
All charges must be paid in full when your pet is being admitted to Renee's Palace Limited
The Owner understands that there are risks associated with an off leash, cage free socialization environment for the pet. The Owners agrees to such risks and accepts these risks which may include but not limited to fights, dog/cat bites to human and other dogs/cats, the transmission of disease as well as escaping enclosures. Owner acknowledges and agrees that while socialization and play is monitored to prevent injury and any such situations the probability of such situation(s) arising is still possible.
During the course of normal socialization; situations may arise that require urgent medical intervention, whether it is in the natural flow or due to socialization, if it is determined that the pet needs urgent medical attention, the company will contact a veterinarian as well as the owner.
The Owner agrees, declares and undertakes to pay all transportation and medical intervention costs to the Company upon first request in cases where urgent medical intervention is required and release Renee's Palace Limited of any liabilities.
In the event that a human has sustained injury by a boarding/daycare pet. The Owner agrees, declares and undertakes to pay all transportation and medical intervention costs to the Company upon first request in cases where urgent medical intervention is required and release Renee's Palace Limited of any liabilities.
If your pet is exhibiting any symptoms that may suggest illness such as sneezing, coughing, wheezing, runny eyes or nose, vomiting, lethargy or diarrhoea. Please do not bring your pet to daycare/boarding.
We only accept cash and card payments (POS), Owner acknowledges that some transactions may have applicable service charge(s).
No Refund- all payments are final; any overpayment will remain on account for future use at Renee's Palace Limited
In order to prevent contagious diseases, it is obligatory to submit the Pet's identity card showing the medical history and the vaccination record of the Pet to the facility. All records must be veterinary approved. Otherwise, the Company shall not accept the Pet on the facility.
The Company reserves the right to turn away dogs at check-in or also contact the Owner to pick up the Pet if it is determined that the Pet is a risk factor for other animals in the facility.
Pet Cab services are available at additional costs, owner agrees and acknowledges that there are risk associated with transporting pets. Owner agrees and accepts these risks.
The Owner knows and accepts that the company may record videos and take pictures of the Pet and may use these records as a marketing asset on marketing materials, website and/or social media channels of the Company. The Owner gives permission to use any video or photographs taken of the Pet in any future marketing efforts whether online or in print.
The Owner acknowledges that pets that are left thirty (30) days beyond the scheduled pick-up date without any contact being made to Renee's Palace limited will result in in the pet becoming the property of Renee's Palace Limited. Therefore the Company may deem the Pet "abandoned". The company may then relinquish custody of the Pet. Despite any such abandonment, the Owner will remain liable to the Company for all unpaid services and care charges.
Dogs/cats with flea or tick problems will be treated by Renee's Palace Limited at the owners expense.
If your dog comes into heat while boarding at Renee's Palace Limited you will be charged an extra $250 per day.
Daily rates are doubled on Public Holidays due to the Holiday Pay Act.
Opening hours are as follows:
Portmore Weekdays: 7:00 AM - 5:00 PM, Saturdays: 7:00 AM - 6:00 PM *CLOSED ON SUNDAY*
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.